The right of withdrawal applies to individuals (consumers) acting for purposes that are unrelated to his business. They are therefore excluded from the right of withdrawal, purchases made by retailers and companies.  The consumer has the right, within a period of 14 working days from receipt of goods, to exercise the right of withdrawal. This right is the right to return purchased goods to the seller and the resulting refund of the purchase price. The shipping costs are at exclusive charge of the customer.  

 

To access the right of withdrawal should contact Customer Service to obtain return authorization.

Before contacting the Customer Service is good to check that you have the following information:  

- A copy of the invoice (indicating the order number and invoice and customer code);  

- In case of partial withdrawal, code list items rendered;  

- Bank details for the transfer (ABI - CAB - Account of the invoice).

* In the event that the invoice object of withdrawal does not have a bank account, can provide those of a family member or friend by making explicit reference to the authorization Messi & Paoloni Srl to credit the amount of such bank by fax to  0712861736 .  Send by fax to n. 0712861736 , a written and signed statement of intention to exercise the right of withdrawal summarizing all of the above information and requirements (including even the possible authorization to credit the amount of bank account held by a third party).  After getting our return authorization packing materials carefully in order to protect the original packaging of products from any damage, writing or labeling.  Pin on packages shipped in a visible position return authorization number.

The goods must be returned intact in their original packaging, or in the absence, in a package which ensures proper protection during transportation (which is charged to the customer).

The goods must have been only tested but not tampered or damaged. 

The goods that do not correspond to these requirements will not be accepted and will be returned to the sender at his own expense.

The Customer is liable for any diminished value of the goods resulting from a different handling and use other than what is necessary to establish the nature, characteristics and functioning of the products.

 

Send the goods at your own expense, to the following address:

Messi & Paoloni Srl

Via Giovanni Conti, 1

60131 Ancona (AN) Italy

 

Within 30 working days from receipt of goods the Messi & Paoloni Srl, will be credited to the customer paid the invoice amount, excluding shipping costs (Article 5, paragraph 6, of Legislative Decree no. 185 22/05/1999).

The information of the products of this website is purely indicative. Messi & Paoloni reserves the right to make any changes to the models described in the catalog and the website at any time for technical or market reasons.